Refund & Return Policy

At Midnight Kettle Coffee, every batch is roasted to order and held to a high standard before it ships. Because our products are food items, we are not able to accept physical returns once an order leaves our facility. That protects the safety and freshness of what we send to every customer.

What that does not mean is that you are stuck with it. We stand behind the coffee. If something is wrong with your order, we will make it right, and you will never need to ship anything back.

If your order arrives damaged, or you receive the wrong item:

Once we confirm the issue, we will send a replacement or issue a refund, whichever you prefer.

If the coffee arrived in good condition but is not right for you:

Tell us within 30 days of delivery. We will help you find the roast that suits you better, or replace it, or refund it. Keep the bag either way.

Questions before you order? Email hello@midnightkettlecoffee.com and we will help you choose.